Sales Agent

Description

The main accountabilities are the achievement of all sales targets, follow policies and procedures ( stock, cash, credit vetting etc) and ensure accurate administration and customer satisfaction at all times. The key responsibilities of the role are as follows:

• Adhere to “The Telkom Way” policy to ensure excellent customer service.
• Maintain optimal customer service relationships
• Maintain enthusiasm and ensure that energy levels are always appropriate.
• Promote and sell prepaid voice and data, sim-only, post-paid voice and data, LTE, accessories, smart-voice, and fixed line internet packages (Fibre / DSL)
• Advise customers on Insurance, OBF’s and Repair’s processes
• Conduct a customer needs analysis to determine the reasons for visiting the store.
• Advise customers on Telkom product and service offerings and recommend a suitable product/service to meet their needs.
• Assist customers with cellular and fixed-line technical queries
• Processing contracts in store via our credit-vetting systems (NGCRM)
• Check and verify customer paperwork to detect fraudulent applications
• Ensure BVS and V-DOC’s compliance within the store and ensure that discrepancies get resolved.
• Follow up with customers on application status and queries
• Manage your customer queries and escalations.
• Log and track customer cases related to any queries logged.
• Keep organized with regards to customer interactions and follow-ups
• Inform client regarding relevant turn-around times and back office processes.
• Following necessary processes via ARIA
• Complete and update all relevant sheets, reports, trackers, as per company requirements.
• Complete daily and curriculum assessments
• Attend staff meetings and Telkom training initiatives.
• Keep updated with latest devices, trends, competitive products, and services.

Job Types: Full-time, Permanent